Frequently Asked Questions

Shopping Information
Q: How can I find a product?
A: You can use the Search bar at the top of any page or browse through categories in the main menu.

Q: Can I save products for later?
A: Yes! Click “Add to Wishlist” on any product page. You can access all your saved items anytime from your Account > Wishlist section.

Q: Can I check out as a guest?
A: Absolutely. Guest checkout only requires your shipping and payment details. However, creating an account allows you to track your orders, save addresses, and enjoy exclusive promotions.

Payment Information
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, and most major debit cards.

Q: Is my payment information safe?
A: Yes. Happyfinale.com uses 256-bit SSL encryption and complies with PCI-DSS standards, ensuring that your data is protected and securely processed.

Q: Can I use discount codes?
A: Of course. Enter your code at checkout in the “Coupon / Gift Card” field and click Apply before payment.

Shipping Information
Q: How long does shipping take?
A: Orders placed before 5:00 PM (Central Time) on business days.
Transit time varies by location but usually takes 7–20 business days, for a total estimated delivery time of 8–27 business days.

Q: How much does shipping cost?
A: We charge a flat rate of $8.95 for all U.S. orders — regardless of size or location.

Q: Which carriers do you use?
A: We primarily ship through USPS and other reliable local postal partners.

Q: Do you ship internationally?
A: Currently, we only ship within the United States. We do not deliver to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or APO/FPO addresses.

Returns & Exchanges
Q: What is your return policy?
A: You may return items within 30 days of delivery if they are unused, in their original condition, and include all packaging.

Q: How do I start a return?
A: Contact us via support@happyfinale.com or the Contact Us page to receive your return instructions and a prepaid label (if eligible).

Q: Who covers return shipping costs?
A: Return shipping is free for defective or incorrect items. For other cases, customers may cover the return postage.

Q: Can I exchange my item?
A: Yes, exchanges are available for eligible products (size or color) within 30 days of delivery. Once we receive your return, we’ll send your replacement.

Refunds & Cancellations
Q: When will I receive my refund?
A: Refunds are processed within 10 business days after we inspect your returned item. You’ll be notified by email once your refund is issued.

Q: Can I cancel or change my order?
A: Orders can be canceled or modified within 24 hours of purchase at no cost. After that, production begins, and cancellations aren’t possible. Please email support@happyfinale.com right away if you need help.

Q: What happens if I entered the wrong shipping address?
A: Please double-check your address before checkout. If an order is returned due to an incorrect address, additional shipping fees may apply.

Need More Help?
Our customer service team is always ready to assist you.

Email: support@happyfinale.com
Address: 7 Bristol St, Islip Terrace, NY 11752, United States
Support Hours: Mon–Fri, 9:00 AM – 6:30 PM (Central Time)

Your satisfaction is our top priority — we’re here to ensure every order goes smoothly from checkout to delivery!